AI and jobs

2 stories tagged AI and jobs on Learning Fanatic.

What AI did to call-centre productivity in support, sales and collections AI lifted support output 14% across 5,179 agents, yet Klarna reversed its AI-first push. What the evidence says for support, sales and collections.
Microsoft Voluntary Exit Offer to 60,000 Employees: What It Means for Tech Careers in India Microsoft's voluntary exit offer covers about 60,000 staff in the US, Canada, UK and India. What it includes and what tech workers should note.