Customer communication

5 stories tagged Customer communication on Learning Fanatic.

Lesson 2.4: Writing the one-page plan for a customer The one-page plan turns discovery into an agreement a customer can read in five minutes. Learn its ten parts, a full example and how to set a date you can keep.
Lesson 4.4: Demo-driven development in the field A regular, honest demo keeps a customer project on course. Learn to plan backwards from the next demo, run one well, handle feedback and avoid faking it.
Lesson 6.1: Running a demo that lands with any audience Planning a demo is half the job. Learn to read the room, tell the story, handle hard questions and budget the time so the people watching act on what they saw.
Lesson 6.2: Managing expectations and delivering bad news Most customer conflict is a gap between expected and actual. Learn to set honest ranges, tell bad news early and plainly, and say no without losing trust.
Lesson 6.3: Status updates people actually read A status update that nobody reads protects nobody. Learn to lead with the bottom line, use a fixed format, report honest colours and ask for decisions.