Customer success

3 stories tagged Customer success on Learning Fanatic.

Lesson 5.4: Handing over without being on call forever A solution only you can run is a dependency, not a delivery. Learn to plan the handover from week one, transfer skills in stages and set the support terms.
Lesson 6.4: Training users and driving adoption Software nobody uses changes nothing. Learn why people resist, how adoption spreads, how to train on real tasks and how to measure whether behaviour changed.
Lesson 7.3: Measuring value and proving return A project the customer cannot defend to finance will not be renewed. Learn to turn results into rupees and report ROI, payback and NPV honestly.